We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.
The small but busy team of customer service advisors provide customer support to 20 + e-commerce web shops daily, through telephone, email support and online chat support.
You will need to be a proactive, customer focussed individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.
Key responsibilities:
- To be the first point of contact for our clients, providing excellent customer service in-line with client requirements and internal key performance indicators.
- Responding to calls and web-based enquiries in a timely manner and within client service level agreements, resolving these at the first point of contact wherever possible and recognising when to seek further advice and escalation to the client.
- Assist in the on-boarding of new clients
- Maintaining and updating of all relevant sources of client information including company manuals etc.
Our client offers a friendly and professional team-work environment and truly great opportunities for development. Once fully trained, there is also the option of working remotely or on a hybrid-basis. If you are interested in the role, please apply and we will call you back for a more in-depth chat!
Salary: £22,500-£23,500 per year, dependent on experience.
Working hours are Monday to Friday 9:00-18:00
This is an office-based role with an option to work flexibly once your training has been completed.