Debt Trainee/Adviser (35 hours)
Type of Contract: 12 months fixed term
Salary: £24,500 - £28,400 p.a. dependant on experience.
Hours per week: 35 (Full Time)
Benefits:
- Employers Pension contribution of 6%
- Accredited Qualifications
- Continuous Personal Development in your role.
- Career progression opportunities across the business.
- 25 days holiday + Bank holidays (increases with length of service)
- Holiday purchase scheme
The Role:
Citizens Advice Knowsley is funded by the Money and Pensions Service to delivery debt and money advice and are looking to recruit a Debt Trainee/Debt Adviser to provide an efficient and effective advice service to the residents of Knowsley.
Working from our offices in Kirkby and Huyton, this is a fantastic opportunity for individuals who have a passion for delivering an exceptional, personalised customer experience. In return for your desire for success, we will make sure you receive all of the training and coaching you need to fit right into our team and to deliver casework covering the full range of debt advice, leading to industry accredited qualifications.
What Are We Looking For?
- Effective oral & written communication skills: with emphasis on negotiation, representing and preparing reviews, reports & correspondence.
- Ability to use IT Systems: Microsoft Office - proficiency in Excel, Word and Powerpoint.
- Ability to prioritise own work, meet deadlines and targets, manage caseload, monitor and maintain own standards.
- Experience of providing good customer service: Face to Face / Telephone / email
Why Citizens Advice Knowsley?
Things don't stop with delivering an outstanding customer experience, we believe in working together as one to improve the lives of Knowsley residents.
You will also have opportunities to affect and influence change tachrough being involved in research and campaigns work by providing information about clients' circumstances through the appropriate channels and recognising the need to identify issues having an impact on our clients' lives.
Closing date for applications: Monday 2nd September 2024 at 5:00pm
Interviews will take place at our Kirkby office on Wednesday 11th and Thursday 12th September 2024.