Job Title: Customer Service Representative
Location: Manchester
Salary: Competitive
Benefits:
- 25 days holiday plus bank holiday plus Christmas shutdown
- Early finish on your birthday
- Optional private healthcare insurance
- Annual promotions open to all members of staff
About Us:
We are a prestigious and dynamic company operating in the legal sector dedicated to providing exceptional services to our clients looking for a customer service representative to join us here in Manchester. We take pride in our commitment to professionalism, integrity, and excellence in everything we do. As we continue to grow, we are seeking a passionate and client-focused individual to join our team as a Customer Service Representative.
Position Overview:
As a Customer Service Representative with us here in Manchester, you will play a crucial role in ensuring our clients receive the highest level of service and support. You will be the first point of contact for clients and visitors, assisting them with inquiries, scheduling appointments, and providing administrative support to our legal team.
Key Responsibilities with us as a customer service representative in Manchester:
- Greet and assist clients and visitors in a professional and courteous manner.
- Handle incoming calls, emails, and inquiries, addressing client questions and concerns promptly.
- Schedule appointments and meetings for clients with our legal team.
- Maintain accurate and organised client records and documents.
- Provide administrative support, including document preparation and data entry.
- Collaborate with colleagues to ensure a seamless client experience.
- Uphold the highest standards of confidentiality and professionalism.
Experience required:
- Previous customer service experience required
- Excellent communication skills, both written and verbal.
- Strong organisational and multitasking abilities.
- Proficiency in using office software, including Microsoft Office Suite.
- A professional and friendly demeanour.
- A strong desire to provide exceptional service to clients.
Thank you for considering a career with us. We look forward to reviewing your application.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.