THE OPPORTUNITY
Are you a Technical Administrator eager to take on your next challenge? Join a leading UK-based non-profit healthcare organisation in an exciting role that offers the chance to contribute to a pivotal digital transformation project. This is your opportunity to play a key role in enhancing patient care by supporting advanced clinical management systems. You'll be part of a team driving operational excellence and improving the overall patient experience.
Salary : £28,500
Location : Newcastle Upon Tyne
Hybrid working : Yes (2 days in office per week)
Working Hours : Monday – Friday, 09:00-17:00
Required : Car, drivers licence & DBS check
THE ROLE
As a Clinical Systems Administrator, you will be responsible for the administration of new clinical management systems introduced under a significant digital transformation initiative. Working alongside the Clinical Systems Administrator Lead, your primary duties will include system configuration, user support, training, and troubleshooting. You will work closely with clinical staff and system suppliers to maintain system security, ensure operational efficiency, and provide ongoing support. The role involves testing, documentation, and managing system updates. Your work will contribute to the seamless integration and ongoing success of these systems.
Key Responsibilities:
- Clinical System Development & Maintenance: Build and apply extensive system configuration knowledge to maintain, develop, and test clinical systems, ensuring accurate recording of changes and collaboration with digital teams and third-party suppliers.
- User & Stakeholder Engagement: Liaise with end users, system suppliers, and clinicians to ensure effective communication, service design, implementation, and issue resolution within the Trust.
- Training & Support: Provide comprehensive training for clinical and administrative staff on system use, offer ongoing support, and ensure business continuity during system failures.
- System Testing & Documentation: Perform necessary testing at various development stages, create and maintain documentation, and analyse and resolve complex system queries and issues.
- Process Analysis & Risk Management: Analyse business workflows to convert them into system design, identify and mitigate project risks, and continuously improve clinical system procedures.
YOUR SKILLS / EXPERIENCE
To excel in this role, you'll need a solid foundation in technical expertise, along with relevant experience in IT support or system administration within a healthcare environment.
- Technical Expertise: Proficient in Microsoft Office applications, with strong problem-solving and analytical skills.
- Experience: Minimum of 2 years in IT support or system administration, ideally within a clinical or healthcare environment.
- Customer-Focused: Demonstrated ability to work in a team-oriented environment, managing senior stakeholders effectively.
- Desirable Knowledge: Familiarity with clinical systems like Rio and PCMIS, and experience in delivering presentations and training.
YOUR SOFT SKILLS
While technical skills are crucial, there is a strong emphasis on personality fit and soft skills. The successful candidate will be adaptable, flexible, and able to work effectively within a small team.
- Communication: Strong ability to communicate clearly and effectively, both orally and in writing, with clinicians, patients, and colleagues. You must be capable of explaining technical concepts in simple, understandable terms.
- Organisational Skills: Exceptional organisational abilities with keen attention to detail. You can manage your workload proactively, even under pressure, and are adept at multitasking.
- Problem-Solving: Excellent problem-solving skills with the capacity to assess situations and decide on the best course of action. You are open to feedback and committed to continuous improvement.
- Personal Attributes: A mature, professional, and friendly demeanour, with a flexible and enthusiastic approach to work. You are self-motivated, able to work independently, and eager to take on new challenges.
Looking to advance your career and make a difference in healthcare? Apply today!