Job Title: Visitor Services Assistant
Location: Milton Keynes (MK3 6EB)
Salary: £9.55 - £11.85 per hour rising to £9.91 - £12.10 post probation
Job type: Part-time / Permanent
About the company:
Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park's crucial role in World War Two.
An exciting opportunity has arisen for two Visitor Service Assistants to join our Retail and Admissions team.
As a Visitor Services Assistant you will work within admissions and the gift shop to welcome visitors and coach groups to Bletchley Park and provide exceptional service. You will assist with processing ticket sales and purchases, issuing Multimedia Guides.
To be successful in this role you will be a team player, with a passion for amazing customer service and a strong sense of professionalism and be confident in supporting with visitor queries calmly and efficiently. You will be flexible in your approach to work and be comfortable working within a busy visitor facing role. Previous customer service / retail experience would be an advantage. This role is public facing and as such uniform will be provided and a dress code is in place.
Please see the Job Description for further details around the person requirements and job responsibilities.
One position will require you to work 9 days out of 14 on a rolling rota (including every other weekend), the other will require you to work 4 days per week on a rolling rota (including every other weekend). Normal hours of work will be 9.00 - 17.00 / 9.45 - 17.45 on a rolling basis. Both roles will require some evening hours on occasion to support during special events. Please specify which rota you would like to be considered for as part of your application.
The hourly rate for these roles is below, increasing following the successful completion of a 6-month probationary period.
Under 18 years £9.55 (£9.91 post probation)
Over 18 years £11.85 (£12.10 post probation)
Other benefits include:
- 33 days annual leave, per year (including statutory holidays), pro rata for part-time
- Company pension scheme
- Death-in-service
- Access to a healthcare cash-plan
Additional Information:
Closing date for applications is Tuesday 27 August 2024
No agencies please.
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If this sounds like the Visitor Service Assistant is the role for you, please click APPLY send your CV and Cover Letter setting out which vacancy you would like to apply for and explaining why you are suitable for this role.
Candidates with the relevant experience or job titles of, Retail Assistant, Retail Customer Service, Customer Service Assistant, Retail Services, Gift Shop Assistant, Customer Care, Customer Service may also be considered for this role.