We have an excellent opportunity for a Service Delivery Lead to join our Service Delivery Directorate.
Through your inspirational leadership, you will lead teams to deliver the service, driving a high-performance culture that meets the needs of our people, our customers, and our stakeholders.
You will support the Head of Service in the delivery of organisational objectives through the successful development of our expert people, implementation of transformational change and the role modelling of HM Land Registry's culture, values, and leadership behaviours.
Location: Kingston upon Hull, Yorkshire and the Humber, HU2 8JN
Salary: £56,943
Contract type: Permanent
Working pattern: Full-time
Benefits: Competitive
Job description
As a visible leader across HM Land Registry, you will be responsible for supporting change and creating an environment that supports and enables the development of people's capabilities, talent management and succession planning in a range of disciplines/professions within and across service lines.
You will build leadership capability through coaching and providing support to Leaders to enhance their leadership skills, enabling them to lead through people to achieve improved performance outcomes at every level, whilst challenging their thinking to progress both performance and culture.
You work collaboratively with Heads of Service Delivery and Service Lead colleagues, across boundaries and with the other key leads in the Service Line to support the delivery of strategic priorities. You also have accountability for sustaining high performance to deliver against service standards; and can create a clear focus on delivering the best possible service for our customers.
Working closely with your Service Improvement Lead, you identify and resolve service efficiencies, ensuring your leaders to deliver the expected benefits from Service Improvements and transformation initiatives and that they are fully realised.
For more information about the role, please see the attached candidate pack.
Person specification
To be successful in this role, you will have experience of leading a large team or teams; along with the management of complex operational delivery and have successfully led through others to deliver business service standards and KPIs.
You can analyse business insights and data and solve problems with significant business and people impacts, driving continuous improvement, seeking to achieve both effectiveness and consistency.
You have the proven ability to test, innovate and challenge existing procedures and practices and can influence peers and senior leaders to achieve desired results. Experience of coaching and developing others, successfully leading change initiatives is essential.
You may have experience of the following: Service Delivery Manager, Operations Delivery Lead, Service Operations Manager, Service Performance Manager, Customer Experience Lead, Service Excellence Manager, Operational Effectiveness Lead, Service Improvement Manager, Delivery Excellence Lead, Customer Service Manager, etc.
REF-214 046