Our client has a vacancy for an Operational HR Advisor to support the People Partnering Team with a focus on the management of employee relations (ER) casework and policy development. The role is offered as a 12 month fixed-term contract. It is hybrid working, 2 days in the office and 3 days working remotely.
The role
Provide advice and coaching to line managers on straightforward ER matters and operate as the first point of contact for ER casework, including absence, performance, conduct management and flexible working requests.
Create and maintain all ER casework letter templates to ensure they are an accurate reflection of current UK employment legislation and guidance along with matching the company culture. To triage the incoming cases, owning cases and seeking advice where required, and to work collaboratively with People Partners to support with more complex ER cases.
Maintain the employee relations tracker and ensure that accurate information is recorded to effectively manage and report on ER case activity and provide insight to the People Partners.
Support the process and content submission to create good quality Occupational Health referrals and obtain effective OH reports by working closely with line managers and OH representatives.
To be responsible for updating the line manager's toolkit, identifying, and developing new content identified by the People Partnering Team and to proactively review and expand the line manager FAQs.
Monitor and update the content on the intranet and work with the People Ops team to prioritise, update and refresh information to ensure compliance and increase self-service utilisation.
To maintain the policy review tracker and to work with key stakeholders to ensure policies are refreshed and updated and published on the intranet. Supporting the development of new policies.
To handle the business facing communications of the strengths based cohort roll out, including assigning of strength coaches, onboarding new cohorts, scheduling of strengths group sessions and to report on progress of strengths roll out.
To gather feedback from strengths coaches, and employees and line managers to evaluate the success of the strengths roll out and to identify improvements.
To support the People Partnering Team with continuous improvement of processes and ways of working.
Work closely with the People Operations team to map and review people processes as part of the continuous improvement goal.
To ensure all legal aspects are considered in decision making, including managing risk and compliance.
Requirements
CIPD qualification (ideally to level 5) or equivalent work experience in a recognised HR team.
High level of computer literacy (MS Office), particularly Word, Excel and PowerPoint.
Practical experience of using a HR Information System (HRIS) and extracting information.
Able to deal appropriately with confidential and sensitive information.
Pays attention to detail and works with a high level of accuracy.
Works as part of a team and can work independently with a moderate level of guidance.
Follows existing policies and guidelines and uses own knowledge to suggest improvements to the People Partnering Team.
Demonstrates an interest and understanding of others.
Analyses numerical data, verbal data, and all other sources of information.
Works productively in a high-workflow environment.
Extensive administration experience with the ability to prioritise multiple tasks at the same time.
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.