Employer description:
Founded in 1982, Raven stands as a premier provider of innovative solutions and consultancy services. Our success is driven by our exceptional team of 20 dedicated professionals, the majority of whom are technically proficient and have been with us for over eight years. We attribute this to our commitment to continuous development and a positive working environment.
Our clients span a wide range of industries, and we pride ourselves on becoming trusted business partners, driving IT-enabled growth and development.
Overview:
We are seeking a skilled individual to join our team in a role focused on the installation, service, and support of IT infrastructures.
Initially based in our office, you will collaborate with our Helpdesk Technicians and Consultants, supporting the latest technologies from Microsoft, HP, and other leading vendors.
Your responsibilities will include commissioning new hardware and software both remotely and on-site.
Duties:
You will receive comprehensive coaching and mentoring from our experienced support team, ensuring you become proficient in the following duties:
- Dealing with 1st level Support calls, via phone, email and webchat
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Call management, escalating unresolved calls in a timely and efficient manner
- Ensuring Helpdesk SLAs are achieved
- Keeping accurate records and call logs
- Follow-up and update customer status and information
- Provide accurate information on IT products or services
- Onsite/Remote Installations, configuring hardware/software for customers
Desirable skills / qualities:
- Keen to learn, with an interest in Information Technology
- IT savvy, with a good understanding of computer systems
- Analytical and problem-solving skills
- Ability to work independently and to take responsibility
- Ability to work with a range of internal and external people
- Ability to communicate effectively in a variety of situations
- Honesty and integrity
Essential:
Having a full driving licence and your own vehicle is required - as the role involves travelling.
Entry requirements:
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
Benefits:
- Free on-site parking
- Pension
- Bike to work scheme
- Regular socials
- Friday breakfast club
Future prospects: Permanent employment will be available after the successful completion of the apprenticeship.
Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!