At Calisen, we are dedicated to owning and managing essential energy infrastructure assets that promote smarter energy for everyone.
Through our smart metering, installation, data services, EV charging infrastructure, and electrification of heat, we're fostering a more sustainable future. Our core business values drive us to bring smarter energy solutions to all. We're currently experiencing exciting growth and are looking for a part-time Customer Service Advisor to join our vibrant Data Services team. This role is ideally suited to those seeking a position that fits perfectly around school hours or other daytime commitments.
About the Role
As a Customer Service Advisor at Calisen, you'll play a key role in our busy call centre, handling calls from suppliers and customers, and delivering outstanding service. Your responsibilities will include collecting meter readings, scheduling appointments, and coordinating with various departments to resolve any issues. You'll also manage administrative tasks, such as generating customer letters through our internal systems.
This is more than just a job – it's a permanent, part-time role offering 20 hours per week, Monday to Friday, between 10am and 2pm. You'll benefit from a flexible hybrid working arrangement, splitting your time between home and our Wigan call centre at least two days a week. The role comes with a competitive pro rata salary of £23,400 per annum.
What we are looking for
- Good level of education (minimum GCSE level including English & Maths or equivalent).
- Excellent telephone manner.
- Experience working in a fast-paced environment, with previous customer service experience (ideally telephone based making outbound calls or customer facing).
- Call centre experience is a bonus.
- Computer literate with the ability to operate Microsoft Office.
- Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative.
- Good organisational and administrational skills.
What we offer
- Annual salary review.
- Generous holiday allowance: 30 days, increasing to 33 days with yearly service (inclusive of Bank holidays).
- Company sick pay.
- Pension plan: Standard 5% employee and 3% employer (with the option to increase).
- Membership to our HealthShield benefits program, where you can enjoy discounts on daily essentials, leisure activities, and claim back on health-related expenses.
- Access to a 24/7 Employee Assistance Plan Helpline.
- Free on-site car parking, including access to electric vehicle charging points at no extra cost.
- Opportunities for professional growth and advancement in a market leading, rapidly expanding company.
Calisen is a proud Real Living Wage employer, committed to fair and competitive pay that reflects the true cost of living. We believe in the inherent value of our colleagues and strive to enhance their well-being, fostering a positive and thriving workplace.
We are dedicated to providing a diverse, equitable, safe, and inclusive environment. The diversity of our teams strengthens our business and relationships with our customers. We welcome applications from individuals of all ages, genders, races, religions, beliefs, sexual orientations, marital statuses, neurodiversities, and physical abilities.
As a Disability Confident Employer, we are happy to consider any reasonable adjustments candidates may need during the recruitment process. You will be asked if you require any adjustments during your application.
Please note that all successful applicants will undergo relevant employment reference, background, financial, and criminal record checks appropriate for the role offered.
If you're looking for a role that fits perfectly around your life, particularly during school hours, and want to be part of a forward-thinking company, we'd love to hear from you!