We have a current opportunity for a Client Liaison Officer on a permanent basis. The position will be based in Northampton. For further information about this position please apply.
Do you thrive on building strong relationships and delivering exceptional service? If so, become you can become part of a dynamic Client Services team. This company, we values passion, innovation, and integrity, and are dedicated to creating a supportive and positive environment for our staff, clients, and community.
As a Client Liaison Officer, you'll play a crucial role in ensuring clients receive a top-notch service. You'll be the friendly and professional point of contact for a diverse customer base, helping to resolve queries and support internal client managers. This is an excellent opportunity for someone who loves to interact with people, solve problems, and contribute to continuous improvement.
What You'll Be Doing:
- Client Interaction: Communicate with clients via phone, email, and other methods to assist with queries and provide updates.
- Support: Aid client managers with both internal and external requirements.
- Onboarding: Help onboard new clients and ensure a smooth transition.
- Collaboration: Work with other departments to resolve client issues.
- Case Monitoring: Assist in monitoring and updating client files.
- Reporting: Help prepare various client reports to keep files up-to-date and managed efficiently.
- Training: Attend training sessions to enhance your skills and knowledge.
Technical Qualifications/Requirements:
- Communication: Excellent written and verbal communication skills.
- Detail-Oriented: Impeccable attention to detail.
- Experience: Proficient in MS Word and Excel.
What Can You Expect?
You'll be working in a supportive environment that values your skills and encourages your growth. The hours are Monday to Friday, 35 hours per week, with core hours from 9am to 5pm. Join and be part of a team that aims to be the best today and in the future!