Retail Sales Administrator
Cobham, Surrey
Full Time: Tuesday - Saturday (Hours: 8.30-17.00pm)
£24,000 - £27,000 (DOE)
A position is available to join our high-end retail jewellers in the heart of Cobham Surrey.
The role involves retail and office administration. The duties below are a summary of what is done on a day-to-day basis but not necessarily every day and some duties shared by the whole team as well as some essential skills
Summary of Role:
- The role involves retail, office administration and personal assistance to the owner of the business.
- Follow security procedure for opening / closing the shop.
- Maintenance of the business debt list.
- Assisting clients with jewellery purchases and repairs.
- Booking in jewellery repairs.
- Assisting with email and telephone inquiries.
- Booking in stock.
- Maintain packaging supplies.
- Writing letters on behalf of the owner.
- General office duties.
- Post office runs.
- Maintaining the display cabinets in the showroom.
- Shared responsibility of maintaining the showroom
Person Spec
- Must enjoy their work and have a natural passion for the product, customer service in general, selling and working in a small team.
- Take responsibility for own work and project's
- Can present, conduct, and communicate themselves in a professional and clear manner both to customers and colleagues.
- Able to work under pressure and tight deadlines.
- Proactive approach.
Sales:
- Available to answer the door and assist clients with the enquiries.
- Greet and serve customers providing a friendly service and delivering a memorable experience in store, over the phone and via email.
- Able to learn jewellery technicalities.
- Ensure familiarity with the product.
- Help display stock as directed.
- Contribute to shop reaching its monthly and annual sales targets.
- Provide reliable information to customers in all matters relating to sales, customer service, repairs, and bespoke orders.
- All transactions to be handled in a responsible and secure way.
- Till functions such as cashing up and taking payments.
Essential Requirements
- I.T. Literate in Microsoft Word, Excel and Outlook.
- Highly organised.
- Self-motivated.
- Clear written and spoken English.
- Previous retail experience.
- Presentable and clean in appearance.
- Punctual, reliable and professional.
- Capable of handling sensitive and confidential information.
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