Clark James Recruitment are working with a leading business based in Sittingbourne, Kent.
Due to further expansion our client have an opportunity within their Customer Excellence team.
Role
- Do you have proven customer service skills, not necessarily in the property industry, and have a clear understanding of how to deliver excellent customer service? If so, we would love to hear from you.
- The right candidate will be dedicated, have excellent telephone skills and be keen to join a market leading company focused on providing the best possible service for all its clients.
- We are a leading agent in Sittingbourne and have a modern, prominent high street office and a fantastic local recommendation.
- We are looking for someone to join our team as a customer service support individual.
- Ideally will have previous experience working in a customer service role with fantastic telephone skills.
- You will need to have the confidence to talk to customers in an authoritative manner whilst showing empathy and understanding.
- If you have a great work ethic and the desire to provide extraordinary customer service and have fantastic relationship building skills then this could be the role for you.
Key responsibilities
- Responsible for handling calls from vendors, purchasers, landlords and tenants.
- Delivering excellent customer care over multiple communication channels including telephone and email.
- Taking ownership of customer enquiries from start to finish.
- Help people to sell, buy, let, or rent their property, you will need to make them feel valued and looked after from the first interaction.
- Recognise the opportunity to help further and present useful additional products and services we supply such as mortgages and conveyancing.
- Instinctively know how to spot potential leads and refer customers to relevant colleagues.
- Build meaningful relationships with your clients and the team in branch.
- Updating and inputting of client records on the CRM database.
- See a target and exceed it.
Candidate
- Driven and self motivated.
- Excellent telephone manner (essential).
- Sales orientated.
- Excvellent attention to detail.
Package
- Basic salary to £26,500
- Excellent bonuses.