PMR are exclusively retained by ila to recruit a Leasing Associate for a multi-site role to cover the infamous 219 Baker St and the Machine Works in Hayes for a 6 month fixed term contract.
Working hours / pattern: Monday - Friday 9am - 5:30pm
219 Baker is in one of the most sought-after and desirable areas of London, 219 Baker Street offers high-class, luxury living in the heart of the Marylebone district. Residents benefit from a variety of bespoke services and amenities, including on-site maintenance and around-the-clock security.
The Machine Works House is a BTR scheme in Hayes consisting of 81 residential apartments, with quick links into London and vibrant community right on your doorstep.
The leasing associate will provide onsite lettings management services to both development and will be based from 219 Baker St. To oversee all aspects of lettings administration, lettings compliance and marketing. To ensure first class service is provided from the moment an enquiry is received right up until the resident's deposit is returned, Reporting into the General Manager you will be responsible for reporting/presenting and coming up with new leasing strategies to be presented to the client.
Key Responsibilities and Activities
Leasing and Sales
- To ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data
- Ensuring good presentation of available and show apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard at all times
- Co-ordinating the online marketing of available apartments in conjunction with the ila Marketing team
- Put together demographic data, reports and compile information along with commentary
- Ensuring all enquires are responded to in line with agreed service levels
- To coordinate with 3rd party agents as required
- In conjunction with the General Manager - carrying out regular rent analysis of the local market
- Meeting prospective tenants, conducting viewings and negotiating rental offers
- Completing applicant vetting requirements
- Completing new let paperwork in line with strict procedures
- Compiling regular letting performance for use in discussions with the client, ila senior team and the General Manager
- Appraising apartments and advising key stakeholders as to recommended rents for both properties coming to the market and those where tenants wish to renew
- Co-ordinate renewal communications and negotiations
- To ensure arrival packs are prepared, and keys are ready for tenant move in's
- As part of the wider site team, create a best in class community through communication, events and innovations
- Delivery of ad-hoc projects provided by the General Manager
- Provide first class customer service to residents and applicants
Customer Service
- Carry out specific daily/weekly tasks as agreed with the Community Manager.
- Provide outstanding customer service to residents.
- Shape and assist with resident engagement strategies to ensure a strong resident community is built and maintained.
- Assist with resident communications through multiple channels.
- Promote and encourage a neighbourly and community atmosphere.
- Meet and interact with residents in a customer friendly and professional manner.
- Seek ways to exceed service expectations of residents and enhance the brand.
- Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.
- Assist with managing and processing customer journey from moving in, throughout tenancy to moving out.
- Ensure all reception/admin requests are well managed.
Marketing, social media, Events & Community Presence
- Supports the overall marketing/leasing efforts and offers input and suggestions regarding promotions, advertisements, and pricing.
- Works closely with the Community Manager and the ila Marketing team to deliver the brand manifesto and achieve letting targets.
- Assist with regularly reviewing competitor activity and provide robust reporting to evidence this.
- Assist with planning and hosting networking events to create and forge new relationships within the community.
Education, Qualifications & Experience
- Minimum: Educated to NVQ level 3 and/or GCSE level 9 - 5 standard or equivalent. Ideally with 'A' level(s) or equivalent
- Experience in a similar role in either BTR or PBSA
- Experience of working to KPIs
- Basic understanding of residential AST leases and the landlord and resident relationship.
- Good health and safety and facilities management knowledge.
- Excellent English language skills - both written and spoken.
- IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.
- Up to date knowledge of English statutory letting requirements
- Business development / sales and/or facilities experience would be desirable