Customer Services & Administration
Hybrid working
; This position will allow you to work 2 days at home and 3 days in the offices after probation
Location :Portsmouth
Salary : £23500 plus an opportunity to earn an additional 5%
Plus, Fantastic benefits
Hours :Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8am and 6pm
Dynamite Recruitment is proud to be recruiting for a client based in Portsmouth that are looking to recruit an experienced Customer Service Advisor and Administrator to join the business.
As a Customer Service Advisor and Administrator , you will work within a specialist team
Key duties will include
- You will be speaking to customers on the phone, as well as dealing with service and repair centres, body shops, and mobile repairers
- You will take accurate information whilst processing the details onto the system
- You will data process highly important data using excel
- You will manage multiple emails / a busy inbox and be able to prioritise and work to deadlines.
- You will chase garages for updates on vehicles and manage any expectations and issues that may arise
- You will complete high volumes of administration, updating spreadsheets, managing an electronic booking system , producing legal certificates and documents and updating client records with accuracy
The ideal Customer Service Advisor / Administrator will have / be
- Previous experience of managing customers via email and on the telephone.
- Will have the ability to multitask
- Will be well organised
- Will have the ability to take down information quickly and with accuracy
- Will be fully competent in using Microsoft Word and Excel
- Will have excellent attention to detail
- Will have good administration skills
- Will enjoy being busy
Benefits include
Hybrid working Pension - up to 15% contribution
Employee car scheme
Well being hours
Employee car scheme
Gym memberships
Car schemes
Holiday of between 25- and 30-days dependent on level of service
Enhanced maternity , paternity and premature baby leave Learning hours And several more
To be considered please submit your CV asap