- Collaborate with cross-functional teams to ensure the reliability, availability, and performance of our client-facing services
- Maintain and configure observability platforms such as Datadog
- Proactive monitoring of production and other environments to ensure stability, availability, security and integrity
- Design and implement automation and processes to improve the efficiency and effectiveness of the teams and other support functions
- Engage with business stakeholders to gather requirements, address concerns, and provide updates on projects and system status
- Contribute to the design, build and operational management of the services
- Lead incident response, troubleshooting, and root cause analysis to mitigate and prevent future issues
- Work closely with engineering, support and operations teams to upskill and promote knowledge transfer, producing training materials and articles.
- Participate in on-call rotation to provide support and ensure system uptime
The essential skills/experience for this position are:
- Solid experience in Site Reliability Engineering or a similar role such as DevOps
- Experience of running 24x7 services in a public cloud, ideally Azure
- Deep understanding of cloud infrastructure and services, including best practices for monitoring, scaling, and security
- Experience with observability platforms such as Datadog or similar tools
- Strong interpersonal skills, with the ability to work effectively with many stakeholders
- Solid verbal and written communication skills, and the ability to present technical information clearly and concisely
- Previous experience working with external clients is needed
- Experience with conducting Post-mortems or Post Incident Reviews
- Confidence in making decisions and taking ownership of projects
- Experience with Azure DevOps pipelines (or similar) and scripting languages, such as Python or PowerShell
- Customer centric, passionate about delivering great services
- You're collaborative, enjoy problem solving and mentoring others
Other highly desirable, but not essential skills are:
- Azure certifications, such as Azure Administrator, Azure Developer, or Azure DevOps Engineer
- Familiarity with Infrastructure as Code (IaC) tools like Pulumi, Terraform, ARM Templates, or Azure Bicep
- Knowledge of containerization and orchestration technologies, such as Docker and Kubernetes
- Familiarity with programming languages such as C# would be welcome
- Previous experience working with Configuration as Code technologies such as Puppet or Ansible
- Familiar with high volume Web APIs.
- Familiar with PagerDuty.
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
(ICT_TECH TD_2024_102R)