Quality Assurance Manager
London
Negotiable Salary + Excellent Benefits
We are currently recruiting for a Quality Assurance Manager on behalf of our client, one of the leading brands in the UK insurance market.
The successful candidate will work cross-function and with the broader claims team to help define our claims proposition and support an ongoing programme of work surrounding the modernisation of Claims Operations.
Key Responsibilities
- Designing and implementing a robust quality assurance framework, in conjunction with the Head of Claims Operations.
- Conducting and overseeing quality assurance audits, ensuring an optimum number of file reviews are undertaken each year.
- Producing regular reporting to claims management, identifying areas of improvement and facilitating remediation efforts as needed.
- Recommending improvements for relevant policies, processes and procedures as part of a continuous improvement cycle, including any team level training and development needs.
- Maintaining a solid understanding of relevant policies, processes and systems utilised by the London Market Claims function.
Key Requirements
- Experience of working in a similar role within the Lloyd's London Market, including working across multiple internal and external teams, such as third party suppliers.
- Excellent interpersonal and communication skills, both verbal and written, including the ability to build relationships and influence others across all levels of the organisation.
- ACII qualified or equivalent.
- Good mathematical and report writing skills.
Keywords: Quality Assurance Manager; QA Manager; QA Audit; Quality Assurance Audit; Claims Operations; Lloyd's Market; London Market; Lloyd's Syndicate
We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information - www.claimsrecruitment.co.uk