My client is looking for a Compliance Manager
Client Details
A leader in their field
Description
Overview the Accident/Injury process end to end in regards to EL and PL claims
Liaison with the Company insurers and solicitors on operational matters
Sign solicitors statements prepared on behalf of the company
Represent the company on procedural matters at Coroners Courts
Represent the company on procedural matters at Civil Courts
Policy lead for all which includes writing new policies and procedures
Ensure Publication and policy changes in the Bulletin
Manage policies and procedures at a company level
Advise, support and guide senior managers on company policies, procedures and practices
Prepare and manage annual contingency planning
Provide reports for all monthly meetings and attend as required
Attend operational meetings providing insight regarding operational non-compliances
Liaise with relevant external stakeholders to demonstrate contractual compliance
Managing the complaints process end to end.
Provide data analysis on complaints to support operational management
Manging incident reporting process end to end
Provide data analysis on incidents to support operational management
Profile
The ability to work well under pressure and to tight time deadlines, as well as a flexible team player who can support the wider Operations Management team as and when required
Up to date knowledge of Standard Operating Procedures
Strong persuading and influencing skills and a positive and practical attitude.
Relevant IT skills.
Ability to think ahead, plan work and meet deadlines
Accuracy and attention to detail
Good communication skills, both written and oral
Strong customer service focus
Proven multi-tasking experience in a fast paced environment
Flexible approach
Job Offer
A competitive salary and great working environment