Our Esher based client requires a Customer Service Executive to join their team. Salary up to £25,000, hybrid working, 25 days holiday, Christmas closure & generous health cash plan.
The Customer Service Executive will deliver the best service possible to the assigned customer portfolio at every stage of the order, as well as supporting the Sales team according to Company procedures, being aware of the relevance of this area for commercial success.
Main tasks and responsibilities
- Daily management of the assigned customers' orderbook, cooperating with the Sales team by monitoring orders and by verifying deliveries, according to the targets assigned by the Customer Service Leader.
- Build a sustainable relationship with the customer, providing all the necessary information about both the product and the orders/contracts, including possible updates, but also offering the proper support and ensuring resolution to customers' complaints.
- Proactively handle customers' complaints by communicating with the Customer Service Leader and other departments staff (Quality& Compliance, Finance, Operations, etc.)
- Ensure daily communication with the Sales team so that the commercial strategy between Sales and Customer Service is aligned.
- To undertake, as directed, any other duties as may be commensurate with the overall efficient running of the Company.
Qualifications and requirements:
1. Education:
- GCSE's including Maths and English. Further education would be advantageous.
2. Previous working related experience:
- Proven working related experience.
3. Language skills:
- English. A second language is a plus.