Purpose of Position
The Retention & Growth Assistant is responsible for supporting the Retention & Growth team and existing partners with timely and accurate responses to any and all inquiries.
You will ultimately be responsible for drafting new agreements and contract amendments for existing customers who are looking to renew, re-negotiate or terminate their agreements with Awin. You will also be responsible for records maintenance, reporting, pipeline management, admin support and drafting communications for internal/ external use.
This role is a Maternity Cover Role for 10 months
Key Tasks
- Admin support to the Retention & Growth team.
- Support maintenance of the Existing business pipeline to ensure the most at risk clients are flagged to the team in a timely manner.
- Salesforce management of existing business record updates.
- Contract processing for existing partnerships and supporting re-negotiations.
- Review and distribute tickets in Asana to identify strategic assistance where needed.
- Support with client tenders, scheduling daily stand ups & formatting presentations/ written docs.
- Proactively find ways to improve and develop new processes to support team.
- Gather post re-neg data and complete reporting.
Skills & Expertise
- You are interested in the e-commerce industry and/or have experience within this field.
- You have strong experience across MS Office, particularly with Excel and PowerPoint.
- Very good written and spoken English.
- Have excellent communication and organization skills.
- You are a team player, but can also work independently from time to time.
Our Offer
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
- Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. .
- Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
- Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.
- We are hiring in multiple countries, additional benefits in terms of health, well being, security and more will be discussed further upon first initial interview with the talent team.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin' hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
#LI-MM1