Gleeson Recruitment Group have just been briefed on a fantastic opportunity for an experienced Technical Business Analyst to join a growing business based in Birmingham. The experienced Business Analyst will need to bridge the gap between IT and business operations. A strong background in delivering technology change is key and some experience in WMS and or Field Service Engineering would be advantageous.
Key Responsibilities
- Primary expert in both process and technology for one or more functional areas.
- Build excellent relationships internally and with customers and suppliers
- Deliver business change of varying sizes, from scoping and analysis of requirements and specification through to testing and implementation.
- Creation of project deliverables related to system development e.g. BRD, functional specifications, data mapping, test plans.
- Execute relevant system configuration activities and create/maintain related documentation
- Ensure quality handover of change to the Service Desk and transition to BAU.
- Support the Service Desk as an expert resource to help understand and resolve complex incidents and problems related to area of expertise or related to delivered change
- Develop sound understanding of business process, software, data and configuration in order to maximise effectiveness in the role
- Support organisation security, training and communication efforts
Provide roll-out support and training where necessary
Skills and Experience:
- Bachelors degree in an IT discipline or equivalent experience required
- 3+ year's experience in Business Systems analysis
- Proven track record in delivering successful technology change projects
- Some technical experience, e.g. SQL, XML, JSON, Python, Unix
- Desirable functional disciplines (ideally one of): WMS; Field Service Management; Order Management
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Experience with business process modeling and documentation
- Experience with Warehouse Management Systems (WMS) or Field Service Management solutions is desirable but not essential
- Knowledge of ERP systems and integrations
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.