Do you take pride in ensuring every customer contact is a positive experience and ensuring meaningful and long-term relationships are built? If so, join Elysium Healthcare as the Central Referrals Coordinator providing excellent customer service as our primary customer contact.
You will be providing professional, regular and timely communications with healthcare professionals, internal and external colleagues and our customers (NHS referrers).
Working 37.5 hours a week, you will have responsibility for managing shared email boxes and the Central Referrals telephone line. You will be responsible for coordinating and recording the whole referral process from enquiry to admission. This will involve collating referral information, communicating with all involved professionals, progressing referrals in a timely manner and keeping accurate records of all activity.
You must be highly organised and be able to take accountability for a bespoke workload, working on your own initiative. You should have a clinical background and experience of working in mental health services.
This a full-time role Monday – Friday, working 37.5 hours per week between the hours of 8am-8pm. Due to the unpredictable nature of the service, some flexibility may be required with working hours. This post is primarily remote working, and you must be comfortable participating in small and large meetings by Teams and on camera.
Occasional national travel for meetings is required. Therefore, a full valid UK driving licence and access to a vehicle is required.
As a Central Referrals Coordinator, you will be:
- Ensuring that referral forms and required supporting information are fully complete
- Arranging and set up clinical review of referrals, liaising with internal and external colleagues
- Keeping referrals progressing whilst maintaining communications on progress with referrer and clinical services
- Managing all communications between the referrer and the clinical services, acting as the central point of contact for all parts of the enquiry to admission process
- Accurately record information on reporting systems, spreadsheets, databases, Customer Relationship Management system (CRM), and Electronic Patient Record System (EPR)
- Ensuring all funding paperwork is completed ahead of planned admissions
- Monitoring, recording and reporting on referral process timelines
To be successful for this role, you will:
- Clinical background and experience of working in mental health services
- Have a good understanding of current health and social care infrastructure, both NHS and independent sector
- Have a good understanding of the commissioning and funding responsibilities of statutory health and social care bodies
- Have awareness and understanding of health care regulatory bodies and requirements
- Have awareness Liberty Protection Safeguards (formerly DoLs) and requirements of the Mental Health Act and associated paperwork to allow admissions, where necessary.
What you will get:
- Annual salary of £40-50K depending on experience
- The equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off!
- Wellbeing support and activities to help you maintain a great work-life balance.
- Career development and training to help you achieve your career goals.
- Pension contribution to secure your future.
- Life Assurance for added peace of mind.
- Enhanced Maternity Package so you can truly enjoy this special time
There is also a range of other benefits including retail discounts, special offers and much more.
About your next employer:
You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.
Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.
Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.