The Role:
We are seeking an experienced Workshop Controller to join a highly regarded client of ours, based on the outskirts of Southampton.
This role will interest people from both Portsmouth & Southampton areas due to the location.
In this pivotal role, you will oversee a team of skilled technicians and ensure the smooth operation of the workshop. Main dealership experience is preferred for this position, as you'll be instrumental in driving performance and maintaining exceptional service standards.
If you're a dedicated leader with a strong background in automotive workshops, we want to hear from you!
Responsibilities & Requirements of a Workshop Controller:
Supervise and coordinate daily activities of workshop staff.
Schedule and allocate work to ensure efficient operations.
Monitor workflow and productivity to meet targets.
Act as a liaison for customers, addressing their concerns and ensuring satisfaction.
Review and approve service estimates, repairs, and invoices.
Handle customer complaints and resolve issues.
Ensure all work meets quality standards and industry regulations.
Conduct regular inspections and audits of repairs and services.
Recruit, train, and develop workshop staff.
Manage staff performance reviews and provide feedback.
Oversee staff rotas, absences, and attendance.
Manage inventory of parts and workshop supplies.
Ensure proper maintenance and functioning of workshop equipment.
Implement and enforce health and safety standards.
Analyse performance metrics and generate reports.
Package:
Basic Salary of up to £34,000 [Experience dependent] + Bonus.
Hours: Monday - Friday 08:00 - 18:00
(1-in-8) Saturday rota, half day!!!
If you believe you have the necessary knowledge, experience, and enthusiasm to succeed as a Workshop Controller, then we would like to hear from you.
**Don't worry if your CV is out of date, please get in touch and we can work with you to do the rest**
To apply for the role as a Workshop Controller and find out more details, please forward your CV to Josh Maitland, at Silcom Recruitment.