Are you passionate about technology and eager to develop your skills in IT? Do you want to help keep the local community safe? If the answer is yes, then this opportunity will be perfect for you!
Join the Fire and Rescue Service in Nottinghamshire as an ICT Apprentice Support Technician.
ICT Apprentice Support Technician Arnold, Nottingham, NG5 8PP
- 37 hours per week (Monday - Friday)
- Fixed term contract (18-24 months)
- £11.44 per hour (National Minimum Wage)
Please Note: Applicants must be authorised to work in the UK
The ICT Apprentice Support Technician role offers a unique opportunity to gain hands-on experience in providing high-quality customer-focused ICT support. Joining their dedicated team, you will learn to manage and maintain a variety of ICT systems and equipment.
As an ICT Apprentice your development will be their priority, joining a dedicated apprenticeship course will give you the skills to set you up for the future.
Key Responsibilities:
- Help the service to continue supporting the community by gaining experience in providing first-line Service Desk support to colleagues
- Maintain high levels of customer service while proactively dealing with support queries and user problems
- Support the workforce in the use of ICT equipment, systems and applications
- Help them achieve our goal of creating safer communities by assisting with the installation and configuration of new ICT hardware and software
- Gain experience in administering the Configuration Management Database (CMDB) of all ICT assets
- Create regular reports on ICT response and achievement
Experience/Qualification
- Experience using Microsoft Windows and Microsoft Office applications
- Be able to work as a team as well as independently to complete tasks and achieve objectives
- Have excellent communication skills, both face-to-face and over the phone
- Be willing and enthusiastic to learn and understand the importance of confidentiality
- Have a GSCE (or equivalent qualification) in English and Mathematics at grade 4 (or equivalent)
Why them?
- Agile Working - They have an Agile Working Policy which gives our employees the opportunity to mix office working with working from home to help provide you with more flexibility
- Flexibility - They are family friendly and are open to considering different working patterns which help you provide a better service to the community while supporting your home life. They also support part time working
- Annual Leave - 23 days of annual leave with an extra three concessionary days, a Christmas concessionary day and bank holidays
- Pension - Access to a public service defined benefit pension scheme
- Health and Wellbeing - As a Service they provide a wide range of Health and Wellbeing support to all their employees which includes access to a Bupa cashback scheme, an Employee Assistance Programme and a dedicated Occupational Health team who are there to support you. Also, all employees receive free access to an on-site gym
- Blue Light Card - working for an emergency service you will have the ability to apply for a Blue Light Card which enables discounts on shopping and eating out
- Development - This position is an apprenticeship meaning your work will be supported by an apprenticeship course where you can develop your skills. As part of this, you will be given time away from work to focus on your studies as well as on-the-job training to apply your knowledge to your role. You will also have access to both formal and informal professional development opportunities which will help you advance your career
You might be leaving education, wanting to kickstart your career in ICT, or looking for a new challenge, they welcome applicants from all backgrounds. Interested? Apply below!
How to apply for the role:
If you have the skills and experience required for this position, click "apply" today and you will be directed to the company website where you will be able to submit an application form.
You must be authorised to work in the UK. No agencies please.
Closing date: Tuesday 13th August
Interview date: Thursday 22nd August
Our client is proud to be an equal opportunities' and 'Disability Confident' employer, and they are committed to increasing the diversity of their workforce. They welcome applications from all parts of the communities particularly those who are currently under-represented in the workforce.
Our client is committed to the safeguarding and protection of children, young people, and adults at risk of abuse and or neglect and operates a safer recruitment process.
The successful candidate will be subject to a Standard Disclosure and Barring Service check and a Police Vetting check. Applicants must have been a resident in the UK for the last 3 years to be eligible for a Police Vetting check.
Please note that CVs will not be accepted in place of application forms.
Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application.
Other suitable skills and experience include ICT Apprentice Support Technician, IT Support Technician, Help Desk Technician, IT Assistant, Technical Support Specialist, Systems Support Technician, Junior IT Technician, Service Desk Analyst, IT Operations Technician.