Drivers Mate
Bristol
Variable shift pattern including some weekends
PAY £11.50 ph
DBS Required
IMMEDIATE START
Role Purpose
What is the overall purpose of the role?
Our Drivers Mates support our Customer Delivery and Installation Drivers and play a critical role in achieving our purpose of helping everyone enjoy amazing technology. Not only will you be safely delivering, installing and collecting of a range of electrical products into our customers' homes, which include White Goods, Televisions and cookers you will be the face of the client and help us become a market leader by providing unrivalled customer service.
Main Duties & Responsibilities:
What are the main areas of responsibility and accountability of the role?
- To safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers property
- Engaging with customers, keeping them informed and ensuring their delivery and our installation is carried out to the highest standard following best practice guidance
- To maintain regular contact with your site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary
- To ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures
- To liaise with Manufacturers at the point of delivery when necessary
- To handle all products safely and with care, supporting your colleagues to do the same
- Able to meet the physical requirements of the role
- To ensure you follow continuous professional development, maintaining your driving license and ensuring required training and knowledge is kept up to date
- Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows)
- To work compliantly, following site specific requirements, company and health and safety policies, to keep our Customers and Colleagues safe
- To represent the external face of the client, acting as a brand ambassador by role modelling our values and demonstrating our customer's first behaviours
- To carry out the delivery and collection of tote boxes and products from our retail stores.
Required Skills & Experience:
What knowledge, skills and ability are needed for this role?
- A passion for delivering excellent customer service
- Strong verbal communication, both on the phone and face-to-face in our customers' home
- To work flexibly, alone or collaboratively with colleagues, to ensure we win together
- To utilise equipment and correctly handle products to ensure best practice for a safe delivery e.g., following manual handling and Health and Safety training
- Takes responsibility for own learning and help us become the home for the best talent
- Ability to use initiative to problem solve in a timely and calm manner to ensure both business and customer needs are satisfied
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.