Database Officer
Permanent, Full Time
£33,000 - £35,000
Hybrid - 1 Day London Office, 4 Days Homebased
We are currently recruiting for a Database Officer to join an international charity to join their team based out of London. As Database Officer you will be supporting the Data and Appeals Manager, respond to requests from the Development team, be the interface for users, and undertake accurate data entry and processing.
Key duties and responsibilities:
- Assist in the maintenance and management of Raiser's Edge database and conduct regular audits on its contents.
- Provide training and advice to employees on correct database access and usage. This can include demonstrating how to access the supporter data from an off-site location.
- Working with their Finance Team, reconcile and process donations from various sources including BACS donations, Standing order BACS payments, Stripe credit card donations, JustGiving and CAF.
- Run routine processes according to a set schedule, such as direct debit claims and gift aid claims, including maintenance of valid gift aid declaration certificates and direct debit mandates in accordance with charity law and organisational policy.
- Undertake routine data entry and, following proper procedures, ensure that information is accurately entered in the organisation's CRM (NXT Raiser's Edge).
- Run simple queries and extract data on request from NXT Raiser's Edge for planned warm appeals.
- Undertakedata checks maintaining database integrity to identify and merge duplicate records, updating mail attributes, and fulfilling GDPR requirements according to donor preferences.
- Provide general departmental support such as answering phones and responding to department communications.
- Maintain a working knowledge of fundraising data regulations.
- Undertake other duties as required by the Data & Appeals Manager.
Skills and experience required:
- Excellent skills CRM skills (preferably Raiser's Edge)
- Microsoft office (Excel and Word).
- Strong working knowledge of using MS Excel formulae and functions, such as Lookups, Conditional Formatting, Pivot Tables, removal of duplicates and calculus
- Experience running and building queries to obtain targeted data selections, including exporting of relevant data for direct mail appeals and reports
- Experience of working with large data sets, including undertaking data manipulation, importing of data, cleaning and interrogating data
- Experience of importing clean data into Raiser's Edge is highly desirable.
- Proficient in data entry processes with strong understanding of best practice including GDPR, data confidentiality
- Time management - Requires excellent time management skills and ability to prioritise daily tasks.
- Communication skills - effective verbal and written communication skills, particularly when providing assistance to employees or running and preparing reports.
- Attention to detail - requires a high level of attention to detail to ensure that data is correctly entered and verified.