Customer Service Advisor
Milton Keynes
6 months, 9am - 5pm
£14.67 per hour
Tate are delighted to be supporting a globally recognised retail and commercial bank to hire a number of Customer Service Advisors. This position plays an important role within their Financial Crime team and offers you an exciting opportunity to join their business.
Do you excel in turning customer interactions into positive experiences?
Are you passionate about providing exceptional customer service and able to deal with queries first time?
If your answer to the above questions is yes, you have strong experience within a customer service environment, and you have the confidence to deal with a mixture of inbound and outbound calls, then we want to hear from you!
What will your day look like?
- Inbound and outbound calls with both personal and business customers as well as 3rd parties answering Remediation and Financial Crime queries.
- Ensuring great quality calls with customers, the focus on is the customer experience more than how many calls are taken per day.
- Using various systems to ensure all queries raised are fully answered, ensuring the account is updated to reflect the conversation.
- Taking ownership and appropriately question callers to fully understand the nature of the query, to ensure full resolution.
- Identify vulnerable customers, or customers facing financial difficulties, and transfer these calls to the dedicated internal teams.
- Achievement of Key Performance Indicators.
Experience Required:
- You will be confident receiving inbound and conducting outbound calls
- Adaptable to change projects at short notice.
- Sound knowledge of data gathering over the phone
- A keen eye and attention to detail
- Excellent written and oral communications skills including report writing skills.
- You can communicate well by speaking to people face to face / telephone /and in written form.
- Experience working in a service level driven environment.
- Willingness to partake in ongoing training to cross-skill
What we offer:
- 6 month contract with potential to extend
- Hybrid working / remote
- £14.67 per hour
- Full training provided
- Ongoing support and training.
What next?
If you are interested in this position, then please apply today and if suitable one of our Client Services Managers will be in touch to discuss your application.
Please note the start date for this role is Monday 4th November, with interviews being held from 23rd September onward.
This role is working for a Financial Services company and therefore will undergo extensive compliance checks, please consider this before applying.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.