Integrated Living and Support Services Manager
Location: Agile / Boston, PE21 8RU
Salary: £45,647 per annum
The Company is looking for an Integrated Living and Support Services Manager who has vision and a strategic approach in not only delivering a great service, but who shares their "Customer First" value and culture.
Although this role is largely based in Boston, Lincolnshire, there will be a requirement to oversee services and support the Neighbourhood Team with door entry systems in the Grimsby area.
They're offering an excellent salary of £45,647 plus some great corporate benefits.
As the Integrated Living and Support Services Manager your main responsibilities will include the safe and effective running of your services. You will be the single point of access for customers regarding all housing for older and vulnerable customer's and support related queries. You will be a positive and professional representation of the organisation, to customers, visitors, key partners, contractors, local authorities adult care services, health care and other professionals.
The majority of customers are aged 55 and above or have the need for sheltered accommodation and therefore may require support to maintain a dignified level of independence. This includes a mobile independent living advisor service that offers support to the Sheltered Housing Schemes and a 44 bed Extra Care scheme. While no customers will be receiving care from the company directly, it may be provided by third parties, and you will be a point of contact for these providers.
They're looking for someone to lead the development of their Integrated Telecare and monitoring service, delivering services to the customers, corporate contract customers and private customers, providing a responsive and value for money service in line with TSA national quality framework standard. This will also give you a great opportunity to upsell these services to the wider communities within Boston and Grimsby.
You'll have oversight of their integrated warden call systems in their schemes and provide support and guidance to colleagues in procuring and installation of new systems to ensure compliance and future proofing with the upcoming national digital switch over.
Their customer voice is integral to co-designing services across the organisation and you will have the experience of working with customers to improve and develop services with a strong community values approach.
They're looking for manager who has a minimum of 5 years management experience or that can demonstrate transferable skills, who can support, coach, motivate and manage teams in line with their vison, values, and business objectives, ensuring a "Customer first" culture at all times.
You will need to manage your team in line with their performance management framework, including performance, behaviours, and absence.
As a manager you will ensure that performance meets the standards and KPI's agreed for quality and efficiency. Provide a point of escalation for complex enquiries that are dealt with by the Integrated Living and Support Service.
Ideally you will have a qualification in Health & Social Care or Housing with experience in leading and developing a Telecare and monitoring service. You will need to be positive about change and be experienced in delivering change management programmes.
What is the company like to work for?
They're a local housing association with their roots firmly fixed in their Grimsby and Boston communities, many of their colleagues were born in the same areas that they serve. This gives the teams an additional sense of purpose to improve the lives of the customers.
There is a strong sense of togetherness across the organisation, their culture encourages accountability, cross-departmental collaboration and they welcome the opportunity to improve through feedback.
What additional benefits will I get from working for the company?
- An employee wellbeing package worth up to £1200 annually through the benefits partner Westfield Health
- Discounted Shopping Vouchers through Westfield Health
- Opportunities to learn new skills and knowledge through the fantastic corporate training programme
- A superb employer salary sacrifice pension scheme with up to 12% paid by the company
- 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service
- The ability to earn additional holiday days through full attendance
- Mental Health First Aiders across the business, let's be there for each other!
- Career Development & Encouragement
What opportunities will I have for progression?
They are committed to investing in the development of their employees, and they are proud to say that in 2023, 31% of their vacancies were filled by internal colleagues. There are many opportunities that they will provide you with to enhance your skills and assist in your career progression so that they are able to retain their best talent.
The natural career progression route that would be applicable to your role is Corporate Head of Customers
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application.
Offers of Employment is subject to a DBS Check and Satisfactory References.