Do you have experience with CRM or ERPs?
Are you a mathematically minded individual who is good with measurements?
Order Administrator
Location - Sittingbourne, Kent
Salary - Highly competitive based on experience
Hours - Monday - Thursday 8.45 am - 5 pm, Friday 8.45 am - 3.15 pm
Our client is an established, respected specialist manufacturer who has been established for over 50 years supplying a variety of industries.
As the Order Administrator, your responsibilities would include:
- Promptly answering the telephone and assist the caller with their enquiry or order
- Monitor order progression, and liaise with colleagues to ensure that customers' orders are dispatched according to their expectations
- Quotations, order, and export processing are a major part of this position and attention to detail is paramount to ensure that our customers receive prompt and accurate support
- Deliver first-class customer service, foster a team spirit and promote company ethos with colleagues
- Work closely with internal and external colleagues to ensure customers receive a first-class service
- Delivering first-class customer service is key to the success of the company
- This role is part of the Customer Support Team (CST) which entails engaging with the customer at all stages of their enquiry, order, and dispatch
- Being an integral part of the Customer Support Team, the role is pivotal to the success and continued growth of sales globally
- Reporting to the Customer Support Manager, this is an active and demanding role calling for multiple disciplines including time management, attention to detail, organisational, and excellent communication skills to ensure customers receive prompt, accurate, and timely responses
- Build relationships with customers so that they prioritise the company as their first point of contact for future purchasing requirements
Person specifications for the role of Order Administrator
- Previous experience in Administration and quoting roles would be highly useful
- Must be good at dealing with client queries and issues
- Experience with CRM systems would be useful
- Must have a high level of numeracy and English
- Ideally, you will have previous experience in dealing with team/customer service settings
- The ability to identify and confirm technical specifications would be useful
- Must be able to work to deadlines
Benefits
- 25 days holiday plus a Bank Holiday and your birthday off.
- Life Assurance
- Long service awards
- Millennium Holiday Payment Scheme
- Employee Counselling Services and more
To find out more please apply and we will be in touch to discuss the role in more detail.
About Morgan Jones:
Morgan Jones Recruitment Consultants Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms &Conditions, Privacy Policy and Data Protection and Information Security Policy which can be found on the Morgan Jones website.
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