Location: London/Remote/Flexible
Salary: Competitive salary, excellent bonus potential & great benefits
About the Role
Our client offers a market leading white label proposition, utilising solutions from an established pensions platform & partnering with a range of real flagship names in the market. This is a newly created role within a growing team, with the white label proposition positioned as key to the success of our client's business growth ambitions.
The White Label Partnership Relationship Manager will be responsible for owning the relationships between our client and a panel of key partners. This will include those utilising platform-based solutions on a white labelled basis, along with key corporate partners utilising their 'execution - only' share dealing service.
Responsibilities of the White Label Partnership Relationship Manager
Reporting to the White Label Partnerships Lead, you'll be responsible for handling and growing the relationships with your panel of white label partners. Each partner will already have or have the ability to drive significant £ms of assets and revenue into our client. Effective management of these key business to business relationships is critical to ensure the partnerships thrive and business value is improved and retained.
Key Accountabilities of the White Label Partnership Relationship Manager Role
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Develop a deep knowledge of how panelled partner businesses operate, challenging the thinking of principals and business owners as to how improve usage of proposition.
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Build truly effective relationship management processes to ensure the effective oversight of the partnership, with effective Governance controls in place, maintained, and regularly reviewed.
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Build and maintain effective account plans for each partner, held centrally and updated on at least a quarterly basis.
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Act as the primary route of partner concern into Senior Management to ensure major issues and concerns from the partner are dealt with professionally and efficiently.
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Ensure the smooth transition of the relationship of new partners from the Business Development Directors as the new partner is onboarded into BAU.
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Reviewing of partnership contracts to ensure they align with industry standards or internal policies. Assist and be responsible for ensuring the renegotiation of contracts is progressed effectively so that the partnerships have longevity and are on a sound commercial footing.
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Engage with key internal business functions (Operations, Propositions, Change, Legal, Risk Marketing etc) to ensure a clear understanding of the needs of our partners, leading the activity to ensure any required change is progressed in a timely manner with the partner's expectations handled accordingly.
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Seek out opportunities to harness the breadth of the wider group to improve the partnership relationship - and also see opportunities for other group business lines to forge business relationships with the partner.
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Train and mentor operational staff members on the nuances of the partners to ensure a clear understanding of their needs and best practices for developing and maintaining client relationships can be promoted.
Skills & experience of the White Label Partnerships Relationship Manager role
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Proven track record of managing strategic, long lasting positive relationships with key financial partners.
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A detailed understanding of the market and industry developments, providing partners (internal & external) with regular and relevant market insights to add value to their business and to inform proposition developments.
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Excellent communication and stakeholder management skills to drive positive outcomes in a timely manner.
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Ability to take on challenges with a sense of urgency and high energy; collaborating with others to make valuable contributions to the performance of the business area.
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Ability to analyse data and MI to ensure the early identification of trends and issues that may need some remedial action, ensuring such actions are followed through to completion.
For more information get in touch today.