Station View Garage are specialists in a wide range of garage services including car servicing, tyres, MOT, car repairs and air conditioning. We pride ourselves on our exceptional customer service and we are currently seeking a highly organised and customer-focused Vehicle Service Administrator to join our friendly team.
Key Responsibilities include;
Customer Enquiries: Handle customer enquiries via phone, email, and website enquiry system with professionalism and efficiency.
Booking Appointments: Schedule MOTs, servicing, repairs, and diagnostics for customers' vehicles, providing estimates where possible. Create job cards using "Autowork" and allocate appointments to the digital diary.
Vehicle Drop-off: Check customer contact and vehicle details during drop-off, clarifying any special requests
Loan Vehicles: Manage the handover of loan vehicles, demonstrate specific features, complete loan car forms, and ensure proper documentation.
Daily Schedule: Organise the daily schedule, liaise with Technicians, delegate work based on skill set and timescales, and ensure efficient workflow.
Additional Work and Estimates: Advise customers on any additional work required, provide estimates and agree on costs and timescales.
Invoicing: Invoice jobs upon vehicle completion/collection, summarise the work carried out, collect payments, and secure completed invoices.
Parts Management: Pre-order parts, including service kits for the next day. For special order non-returnable parts, take deposit payments at the time of booking.
Job Card Preparation: Add pre-ordered parts to job cards before printing off job cards for the next day.
Parts Ordering and Returns: Manage parts ordering and returns throughout the day.
Diary Management: Print a copy of the daily diary for the next day for checking in purposes.