Job Title: Hospitality Accounts Coordinator
Location: Bolton BL5
As a Hospitality Accounts Coordinator you will be responsible for managing a variety of administrative, operational, and financial tasks to ensure the smooth delivery of cleaning services. Your role will involve overseeing daily planned maintenance visits (PMVs), processing service orders, managing customer communications, and providing support across several internal teams. You will coordinate the assignment of tasks to technicians, maintain detailed records of service calls, and ensure that customers receive timely updates regarding service progress and ETA.
Finance & Invoicing Responsibilities
In addition to service management, a key part of your role will involve finance management, invoicing, and sales order processing. You will be responsible for:
- Handling customer orders, invoicing, and contract management to ensure accurate financial processing.
- Processing sales orders, managing stock orders, and overseeing returns while ensuring correct invoicing and credit processing.
- Assisting in financial reporting, including generating sales trackers, monitoring contract performance, and supporting the accounts department with invoice reconciliation.
- Liaising with the finance team to ensure payments, billing cycles, and financial queries are handled efficiently.
- Ensuring compliance with financial procedures and policies to maintain accurate record-keeping and financial controls.
Operational & Customer Service Responsibilities
You will also work closely with the warehouse and purchasing departments to manage delivery updates and track parts and machines. Additionally, you will:
- Manage contracts, including setting up, monitoring, and cancelling them, as well as tracking PAT testing contracts.
- Liaise with internal teams, including support officers, warehouse, and purchasing departments, to ensure all orders and service tasks are completed on time.
- Generate reports for senior staff, such as monthly invoices, financial summaries, and service performance reports.
- Maintain a high level of customer service by handling inquiries, resolving issues, and ensuring a seamless service experience.
- Portal management including those where clients do not use Pronett
Required Skills & Experience
This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate should have:
- Experience in finance management, invoicing, and sales processing.
- Strong numerical skills and attention to detail to ensure financial accuracy.
- Proficiency in handling customer service and administration tasks while managing multiple priorities.
- Excellent communication skills, both verbal and written.
- Familiarity with internal systems like Pronett (preferred) and general financial software.
- The ability to work collaboratively in a customer-focused team environment.
This role offers an excellent opportunity to develop financial and operational expertise while contributing to the efficient delivery of clientssolutions.