Technical Support / 1st line Helpdesk
Hours of work: Monday to Friday 9am to 5pm
Location: Wickham area
Salary: £24000- £25000
Plus, fantastic benefits which include the following:
- 28 days holidays
(Successful candidate will get 1 additional day's leave per year they are with the company)
- Private medical insurance (After probation)
- Company pension contributions (After probation)
- Dog friendly
- Smart casual dress code
- Onsite parking
- Free snacks and drinks, on site café at subsidised rates
- Training and development options
- Promotion opportunities
Dynamite Recruitment is working on partnership with a very well-established business who are based in the local area.
Due to the growth plans out client is looking to recruit a 1st line Technical Support advisor to join their IT department.
As 1st Line Technical Support / IT Helpdesk you will be responsible for
Technical Support / Admin
Duties & Responsibilities:
- Answering calls and e-tickets from external clients to manage any IR related issues.
- Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system
- Developing and maintaining a knowledge base of the enquiries you are dealing with.
- Assisting the internal Customer Support team with technical enquiries that they encounter with clients.
- Assisting 2nd line technical support in troubleshooting and testing of a SaaS platform
- Liaising with software partners to ensure high level of service for our clients.
The ideal Technical Support/ 1st line tech support person will have / be.
- Experience within Windows OS technical and software support.
- The desire to provide exceptional customer service.
- Advanced technical troubleshooting skills
- Knowledge of collaboration tools (inc. Slack, TeamViewer, Microsoft Teams etc)
- Knowledge of Microsoft Office 365 (mainly Excel & Outlook)
- Knowledge of WordPress and HTML is an advantage but isn't essential.
To be considered please submit your CV asap.
INDC