Fancy a change?
Do you have excellent attention to detail?
Excellent communication and people business skills?
This is an exceptional role for a motivated and resilient individual with exceptional customer service skills to join this dynamic team as a Customer Retentions Specialist.
They're a distinguished financial institution known for their unwavering commitment to excellence. With a legacy of success in the industry, they're dedicated to delivering top-notch financial services.
Key Skills Required:
- 1 year or more Office Administration experience
- Strong communication skills with a confident phone manner
- Resilant and comfortable with a fast pace
- Ability to adapt and be flexible
- Solutions focused
- Collaborative and a strong team player
Role Overview:
You'll play a pivotal role in managing product change mortgage applications. Your responsibilities will include:
- Serving as the primary point of contact for queries related to product change mortgage applications.
- Delivering timely, accurate, and fitting responses to inquiries
- Collaborating with various internal departments and Mortgage Brokers to update them on case progress and resolve any arising queries.
- Proactively engaging with existing customers to bolster the product change pipeline and offer reminders about upcoming product expiration dates.
- Efficiently inputting, updating, and maintaining data across internal and external systems.
- Taking charge of managing applications and handling relevant tasks independently.
- Pursuing outstanding documentation, reports, and information necessary for application progression.
- Coordinating valuations and liaising with valuers to ensure seamless processes.
- Conducting final checks before application completion.
Requirements:
While not mandatory, basic knowledge or experience in the mortgage/financial industry is advantageous.
Location:
Kings Hill
Salary:
£25,500
Hours:
Monday – Friday, Full-time
Additional information:
Following probation - 1 day week from home
If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are driven to achieve results within deadlines,
HELEN at ME Recruits
would love to hear from you!
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