Transport Administrator
Menzies Distribution are looking for an experienced Transport Planning Administrator to join our team at our Central Planning Centre in Normanton, Wakefield. The purpose of this role is to support and assist in the smooth and efficient running of the operation within the planning Centre. Reporting to the Planning Centre Manager, a strong administrator with excellent inter-personal skills, keen attention to detail and a passion for system process and accurate reporting within the transport industry are critical traits required for this role. A professional and positive telephone manner is essential for this position.
The Details
- Salary: £26,257.87k Per Annum / £12.62 Per Hour
- Shift Pattern: Monday to Friday Days
- Hours: 10:00-18:00 / 40 Hours Per Week
- Location: WF6 2UA
- Monthly Pay
- Parking Onsite
Key Duties and Accountabilities (will include but not be limited to)
- Point of contact for customer and depot delivery queries.
- Ensure customer queries and issues are dealt with in a timely and professional manner.
- Responsibility for the cost effective and timely booking of Pallet network deliveries
- Supporting planning team in administering system processes and KPI reports
- Accurate maintenance of the TMS and Pallet network portals
- Applying correct costs to orders put through pallet network
- Maintain and expand a pro-active relationship with other sites within the network
- Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
- Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction.
- Maintain data security and integrity in line with Business needs.
- Creation of departmental KPI reports
- Maintain a safe working environment that complies with all aspects of the company's H&S Policy
Key Experience and Qualifications:
- Good communication skills are essential with the ability to express empathy with customers
- Strong knowledge of TMS systems (ESP/GTS/Alliance/Transporeon/Microlise or similar)
- Excellent written and verbal skills are essential.
- Report writing and maintenance on Planning Centre activity
- Familiar with Microsoft Word, Excel and Powerpoint.
- A desire to develop financial and operational knowledge within the industry to progress within the team
Technical skills and behavioral competencies
- Good spoken and written communication skills
- Strong analytical and numeracy skills
- Good level of financial understanding
- Confident individual with the ability to think quickly on your feet and confidently make decisions and can challenge when the need arises and at the appropriate level.
- Good organisational and time management skills
- Good ‘people skills' for working with a range of colleagues and customers.
- A professional manner
- Develop a level of trust and support with all colleagues to ensure conflict situations do not arise
Additional Benefits:
- Pension Scheme
- Cycle2Work scheme
- Employee Assistance Program
- SPIRIT Awards - Peer to Peer recognition
INCLUSION
Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
We look forward to hearing from you.