Helpdesk Administrator
- Annual Salary: £28,000 - £30,000
- Location: Waltham Abbey
- Job Type: Permanent, Full-time
The company:
A leading construction contractor, covering the UK. Due to expansion, they are looking for a Helpdesk Administrator to join their Waltham Abbey offices on a permanent basis.
Day-to-day of the role:
- Answering incoming calls and making outbound calls as required.
- Organising PPM & Reactive maintenance
- Regularly checking and dealing with queries and call logs to all shared mailboxes.
- Creating and updating jobs on our system, including notes.
- Inputting RM appointments into engineer's diaries to meet the SLA.
- Updating and checking client portals.
- Customer Helpdesk experience is an advantage but not essential.
What you need to succeed:
- Proficient communication skills
- Experience of working in a call handling environment, preferably in the building sector.
- Demonstrable interpersonal skills over telephone, email, and in person.
- Ability to use questioning skills to identify root causes of client issues and find solutions efficiently.
- Adaptable and good with figures and Excel spreadsheets.
Benefits:
- Competitive salary of £28k - £30k
- 20 days holiday plus bank holidays for the first year, rising to 25 days after one year's full service plus bank holidays.
- Office-based role with standard working hours from Monday to Friday, 8am to 5pm.
- Equal opportunities employer.