We are supporting a company based in Haddenham who are recruiting for a Customer Service Team Leader, working in a hybrid position. You will be office based with 1 day working from home each week (after probation). This is a full-time position working 37 hours a week, Monday - Thursday 8:30am - 5pm and Friday 8:30am - 1:30pm.
Additional to an early finish on a Friday you will also receive:
- 25 days annual leave plus bank holiday (including Christmas closure)
- Annual leave allowance that can be booked by the hour
- Extra days annual leave for length of service
- Employer pension contributions
- Death in service
- 24/7 Employee Assistance Program
- Free tea and coffee and fruit on Tuesdays
- Free on-site parking with EV charging facilities available
This impressive company are not only competitive with their benefits but also the salary on office is dependent on your skills and experience. To be successful you must have experience of leading a team, along with specific skills in customer service and managing customer accounts. Duties will include:
- Handling escalated customer issues, liaising with other departments to resolve problems
- Oversee and lead a team of 2 to deliver a high level of service, supporting them with regular 121s and performance reviews
- Assist with recruiting, training and target setting
- Continuously look to improve customer service levels by reviewing processes and implementing changes
- Responsible for customer processes such as order processing
To be successful you must have relevant experience with a strong focus on reviewing processes and consistently striving to improve service levels within the company and your team.
We are looking to speak to passionate customer service individuals who are keen to make a difference!
Click apply now!
Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.