Want to join a high energy business packed with amazing people and energy, heaps of collaboration, creativity and fun?
This is a business that truly values the people, everyone rolls their sleeves up and genuinely cares about supporting each other to reach high standards and be the best version of themselves.
They are leading the way in supporting business owners to access their insurance requirements and use a world-class human service, smart technology, and data, coupled with tech-enabled experts to help match business owners with the best deals for their insurance.
A business truly on a mission to change how small businesses can access their insurance, making it easier, clearer and more reassuring than ever. The goal is to become a major force in the UK SME insurance space and their significant growth plans clearly demonstrate this vision.
To support their continued growth and exciting plans, they are looking for a Technical Insurance Advisor to join the technical referral team.
The role
You will be responsible for being a technical referral point for a team of SME commercial advisors.
As well as assessing and monitoring standards, you will be adept at providing feedback, suggesting improvements, collating statistics and providing coaching and support to the Insurance Broking team using your technical knowledge of the SME market.
As part of the Insurance Commercial team this role will focus on the quality of interactions with insurance customers, both verbal and written, highlighting areas where our people or processes can improve and develop an even better customer proposition.
The day to day
As the Technical Insurance Lead on SME your key responsibilities will be:
- Call coaching with the broking team, sitting side by side to assist with calls and post training support.
- Assessing that the correct procedures and disclosures have been made to our insurer partners on policies that have been sold.
- Providing feedback to colleagues where issues have been identified and ensuring that any fixes are completed in a timely fashion.
- Take technical referrals from the broking team.
- Interacting with the training team to highlight where development issues have been identified.
- Supporting with ongoing projects within the Insurance commercial team.
- Escalating issues and ensuring you close the loop with feedback/training and resolution to issues, including investigating and analysing issues, reviewing data and root cause analysis.
- Assisting with ongoing technical business projects
About you
- Previous experience within Insurance in either broking, claims or underwriting, in the commercial property space is absolutely essential.
- Familiar with Acturis insurance broking software
- Have a good understanding of the Microsoft office suite of products, specifically Word, Excel and Outlook.
- Demonstrate excellent listening and written skills
- Be a good listener as well as a great attention to detail
- Be confident in your own decision-making skills and with conveying information to others
Rewards
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Flexible working options & a hybrid work approach
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances and loans to buy/rent a home - based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers
Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.
Our Diversity, Equity and Inclusion Mission
At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.