Job Title: Desktop Support Engineer (1st & 2nd Line) - Private Equity Firm, Knightsbridge
We are a prestigious private equity firm based in Knightsbridge, seeking a skilled and dynamic Desktop Support Engineer to join our IT team. This is an exciting opportunity for a service-oriented professional to deliver a white glove support experience in a fast-paced, high-performance environment.
As a Desktop Support Engineer, you will provide both 1st and 2nd line technical support, ensuring seamless IT operations and exceptional user experiences. The ideal candidate will be a clear and confident communicator, delivering superior customer service to our team. You will manage a variety of devices, applications, and IT systems to ensure the smooth running of our operations.
Key Responsibilities:
- Deliver 1st and 2nd line support to users across the firm, including VIPs and senior leadership.
- Provide excellent customer service, ensuring white glove treatment in all interactions.
- Troubleshoot and resolve issues related to Windows 10/11, Microsoft 365 applications, desktop/laptop hardware, and peripherals.
- Manage endpoints using Microsoft Endpoint Manager (Intune) and Autopilot.
- Administer Active Directory, managing users, groups, and security settings.
- Provide onsite and remote support for Microsoft Teams Room systems.
- Support iOS and MacOS devices as needed.
- Maintain and configure networking systems, including VPN, TCP/IP, DNS, and DHCP.
- Document support incidents and solutions using IT service management tools and ticketing systems.
Key Requirements:
- Minimum of 3 years of experience in IT support or a similar role.
- Advanced knowledge of Windows 10/11 installation, configuration, and troubleshooting.
- Proficiency in Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams) and experience with the Microsoft 365 Admin Centre.
- Strong knowledge of Microsoft Endpoint Manager (Intune) for device management and enrolment.
- Familiarity with Microsoft 365 security features, including multi-factor authentication (MFA).
- Experience with Windows Server and Active Directory.
- Understanding of networking protocols (TCP/IP, DNS, DHCP, VPN).
- Experience with Microsoft Teams Room systems (onsite and remote).
- Proficiency in iOS and MacOS support.
- Excellent problem-solving skills and ability to thrive under pressure.
- Outstanding communication skills with the ability to explain technical issues to non-technical users.
Why Join Us?
- Work in an elite, high-performance environment.
- Competitive salary and benefits package.
- Opportunity for growth and development within a leading private equity firm.
- Exposure to cutting-edge IT infrastructure and systems.
If you are a proactive, detail-oriented IT professional with a passion for delivering exceptional support, we'd love to hear from you!
Location: Knightsbridge, London
Hours: Full-time, on-site
Salary - £40,000 - £50,000 including benefits and bonus
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