?Role: Operations Manager - Cleaning
Salary: £45k plus benefits
Benefits: Company car, laptop, mobile, health plan and bonuses available
Job Status: Permanent/Full-Time
Location: Northern Home Counties, Oxfordshire and Berkshire
Vacancy Reference: VR/05142
Role Description:
Bridge Recruitment are delighted to announce we are currently networking for an Operations Manager to join the Team of one of our clients, a premier provider of contract cleaning, washroom and hygiene supplies, specialist cleaning, pest control and waste management. As Operations Manager, you will be required to manage five Account/Area Managers and two Mobile Cleaners, ensuring all staff are aware of health and safety protocols and that the service they provide meets or exceeds client expectations. The ideal Operations Manager will have previous experience in a similar role, will have good working knowledge of Facilities Management and Cleaning and will be a strong leader. This is an exciting opportunity to join a Team who is committed to providing a first-class service and is really passionate about the services they provide to their clientele.
Responsibilities:
- Develop and implement cleaning schedules and protocols to ensure timely and efficient cleaning services
- Monitor cleaning activities to ensure quality and consistency
- Conduct regular inspections of facilities to ensure standards are met
- Recruit, train, supervise and evaluate cleaning staff
- Schedule and manage staff shifts to ensure adequate coverage
- Foster a positive and productive work environment
- Serve as the primary point of contact for clients regarding cleaning services
- Address and resolve client complaints and issues promptly
- Conduct client site visits to ensure satisfaction with services
- Maintain and manage cleaning supplies inventory
- Order and restock supplies as necessary, ensuring cost-effectiveness
- Keep accurate records of supplies and equipment usage
- Ensure all cleaning staff adhere to health and safety regulations
- Implement and enforce company policies and procedures
- Conduct safety training and ensure all staff are aware of emergency procedures
- Monitor expenses and implement cost-saving measures without compromising quality
- Prepare regular financial reports and projections
- Identify areas for improvement in cleaning operations
- Implement best practices and innovative solutions to enhance service delivery
Requirements:
- Experience in a managerial role within the cleaning or facilities management industry
- Strong leadership and team management skills
- Excellent organisational and time-management abilities
- Proficient in using management software and tools
- Good understanding of health and safety regulations
- Strong communication and interpersonal skills
- Ability to handle complaints and resolve conflicts effectively