Account Manager
5 days a week in office
Based in Manchester City
Base salary 25k - 30k +
15k performance related bonus
We are seeking a dedicated Account Manager to manage and nurture a portfolio of approximately 100 clients. In this role, you will ensure client satisfaction through effective communication, support promotional efforts, and identify new revenue opportunities. Responsibilities include managing your portfolio via virtual meetings, presentations, and occasional on-site client events. You will negotiate renewal terms, liaise with both intermediary and direct clients, maintain accurate CRM records, and work towards internal KPIs.
Day-to-Day Responsibilities:
- Manage a portfolio of EAP and Occupational Health clients, primarily based in central UK, but including clients across the UK and Ireland.
- Proactively manage client relationships to meet contract retention targets and renew premium issues.
- Participate in tender and bid exercises, representing the relationship management function.
- Conduct renewal negotiations, demonstrating return on investment for clients.
- Provide consultancy services on product options and specialist services.
- Achieve three self-generated new business client wins per quarter.
- Deliver top-tier customer service and support to the sales and bid team.
What You Bring to the Team:
- Strong organisational skills with attention to detail, accuracy, and consistency.
- A focus on customer service and a commitment to exceptional service across all channels-written, phone, and face-to-face.
- Excellent interpersonal skills, with the ability to build rapport and trust, fostering meaningful business relationships.
- Superior verbal and written communication skills, adaptable to different audiences.
- Energy, commitment, and drive with a dedication to the role and company growth. Flexibility and enthusiasm are essential.
- A can-do attitude, multitasking capability, adaptability to change, and the ability to meet specific targets and deadlines.
- A proven track record of working towards key performance indicators (KPIs).
- Strong IT skills.
INDMANS