Head of Contractor Operations
Barnstaple
Salary up to £45000.00 DOE
About our Client :
They are a project management service; collaborating with contractors nationwide to revolutionize project delivery.
What is the purpose of the Head of Contractor Operations?
The Head of Contractor Operations will oversee the daily functions of the network, Environmental Health and Safety (EHS), and Damage Control. This role ensures the company operates safely and compliantly, leveraging industry best practices and departmental expertise. While an IOSH/NEBOSH certification is advantageous, training can be provided.
What are the responsibilities for the Head of Contractor Operations role?
General:
- Enhance operational processes and best practices.
- Conduct quality control assessments using a QA program and other tools, emphasizing data and evidence.
- Inspire and lead the team to achieve excellence.
- Monitor compliance with EHS processes and procedures.
- Contribute to and develop both operational and business strategies.
Leadership:
- Maintain consistent, high-quality, and efficient processes.
- Promote a collaborative working environment.
- Understand all aspects of the business's operating models for informed decision-making.
- Maintain and promote high organizational standards within the team.
- Uphold and embody the company ethos and values.
- Identify growth opportunities and execute relevant plans.
- Provide strategic insights and recommendations to the Senior Leadership Team (SLT).
People Management:
- Recruit, train, and supervise staff.
- Conduct monthly one-on-one reviews with direct reports as part of the performance management program.
- Foster a culture of accountability and professional development.
- Mentor and guide direct reports to align with company objectives and values.
- Manage rotas, holidays, and time-off requests to ensure operational coverage.
- Implement and maintain KPIs, analyze data, and make informed coaching and performance management decisions.
- Address staff needs empathetically, ensuring adequate coverage for daily tasks and annual leave.
- Oversee the onboarding process, including training and relevant sign-offs.
- Set clear performance expectations and conduct regular evaluations.
- Provide ongoing coaching in line with the professional development culture.
- Collaborate with SLT members to address concerns and maintain efficient operations.
What Skills and Qualifications will you need as the the Head of Contractor Operations?
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Education: A relevant degree or similar experience accrued in business administration, management, engineering, or a related field.
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Experience: Minimum of 5-7 years in a leadership role within operations, construction, engineering, or a related field.
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Proven track record of managing operational and business strategies.
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Experience in EHS management and compliance
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Deep understanding of operational processes and best practices.
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Proficiency in quality control assessments and QA programs.
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Experience in process improvement and maintaining consistency, quality, and efficiency.
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Certifications:
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IOSH/NEBOSH certification (advantageous but not mandatory, as training can be provided).
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Knowledge of Environmental Health and Safety (EHS) regulations and compliance.
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Ability to monitor and enforce safety standards and procedures.
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Technical Skills: Proficiency in quality assurance tools and techniques. Familiarity with KPI implementation and analysis.
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Professional Development: Experience in mentoring and coaching staff for professional growth. Proven ability to foster a culture of accountability and continuous improvement -
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Excellent verbal and written communication skills with ability to provide clear performance expectations and feedback.
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Organizational Skills: High level of organization to manage multiple tasks and responsibilities. Ability to maintain and promote organizational standards within the team. Empathy and ability to address staff needs effectively. Strong collaborative skills to work with the Senior Leadership Team and other departments
What you will get in return?
- Salary of up to £45000.00
- Unlimited holidays
- Auto enrolment pension
- Fantastic working environment
- Opportunity to work in a growing business and develop your skills
- Opportunities for professional development and career advancement.
- Collaborative and positive work environment.