Employer description:
Addooco IT are a specialist provider of Managed IT, Cloud & Communications solutions, our approach delivers a premium customer experience at an affordable price for all businesses.
Overview:
We are now looking for an eager candidate to join us as an apprentice.
You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 Apprenticeship.
Duties:
Reporting to the Head of UK Operations and working with the support team your duties will include:
- Being first point of contact for all enquiries, both via phone and the internal helpdesk system
- Logging all telephone support calls within the helpdesk system, ensuring that all relevant information is captured and correctly prioritised
- Monitoring the helpdesk system for incoming requests, and action for support or additional information
- Diagnosing and fixing faults in hardware, networking and software
- Ensuring that all issues are progressed to meet agreed SLA targets
- Ensuring that all issues are kept up to date and the customer is informed of the progress
- Ensuring that all issues are updated with the full resolution details prior to closure
- Logging information on the daily checklists
Essential skills:
- The aptitude/ability to liaise directly with a diverse range of end users from multiple countries
- The aptitude/ability to meet company service standards and turnaround times
- Strong communication skills (specifically over the phone and by e-mail)
- Technical aptitude – the ability to learn new technologies quickly (full training will be provided where required)
- The aptitude/ability to work in an organised manner, under pressure and methodically
- The aptitude/ability to work pro-actively whilst multi-tasking and within a team environment
- Flexibility to cover extended hours and on call where necessary
Desired qualities include: being organized, customer focused, IT savvy and a natural problem solver.
Entry requirements:
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
Benefits:
- Healthcare scheme
- Bike to work
- Holidays
- Team nights out
- Pension scheme
Future prospects:
You will gain a full time position upon successful completion of the apprenticeship.
As well as:
- Career progression
- Continued training plan
- Personal development
Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!