- Competitive Salary
- Hybrid Working Arrangment
As my client continues to grow and expand, they are seeking a talented and experienced Technical Manager to join their Casualty EL/PL team.
As a Technical Manager, you will play a crucial role in ensuring the smooth operation of their Casualty EL/PL team.
You'll collaborate with other team members including Unit Directors, Team Leaders, File Handlers, Quality, Risk & Compliance, Client Account Managers and the Audit team.
What this role includes:
- You will be responsible for the technical quality of work delivered in Casualty teams up to a value of £250K
- You will ensure that quality and technical frameworks and processes in Casualty are working effectively, delivering value and mitigating risk.
- You will be responsible for delivering services in line with specific clients SLAs and claims handling requirements
- Working closely with the operations teams to ensure the technical model supports the agreed level of profitability required.
- Support Casualty technical input in Bids and Tenders
- Identification of training needs, process improvements, general best practice and legal developments which will improve the quality of service and KPI performance that the team delivers.
- Managing an effective audit function which delivers both internal and external audit requirements and forms an integral part of the technical framework for improving quality and service delivery
You will need:
- A proven track record of casualty file handling and passion for results driven performance and client care.
- Financial Authority of at least £100K
- Over 5 years experience of handling casualty claims including litigation. Pre Litigated experience also preferable.
- Experience of leadership either in a Team Leader role or supervisor role.
To be successful as the candidate, you will need to build relationships, carry out meaningful consultations and demonstrate the ability to lead in a way which is soundly based on listening, perception and co-operation.
If you think this role will suit your past experience please don't hesitate to apply!
Alternatively, you can reach me directly at or call me for further information on ext 11060