Resident Services Manager - North Acton | £38,000-£40,000 + 10% Bonus
Are you ready to lead an incredible team and create a vibrant community in a stunning build-to-rent development? Join a globally established real estate agency as their next Resident Services Manager at a premium residential site in North Acton with 170 apartments. If you have a passion for people and property, this is the role for you!
As the go-to person for residents, you'll oversee everything from initial enquiries and viewings to move-ins, ensuring a seamless and first-class experience for everyone. You'll also lead a dedicated team, foster a thriving community, and collaborate with service partners to enhance the resident experience.
What You'll Do:
- Lead a team of 4, managing rotas, delegating tasks, and driving performance
- Handle enquiries, viewings, and leasing offers with a smile
- Build strong relationships with contractors and facilities teams to ensure smooth operations
- Plan and host exciting resident events to build a sense of community
- Keep communication fresh through various channels, including social media
- Coordinate maintenance, safety checks, and inspections to ensure top-notch living standards
- Oversee tenancy renewals, check-ins, check-outs, and deposit returns
- Assist in driving rental growth and providing strategic insights on pricing and market trends
- Manage the building's expenditure budget and explore new revenue streams
What You Bring:
- Proven experience in Property Management and Lettings
- Strong leadership and people management skills
- A natural problem-solver with a customer-first attitude
- A positive, warm, and approachable personality
- Exceptional organizational and communication skills
- Tech-savvy, with a good grasp of social media
Salary & Benefits:
- £38,000 - £40,000 base salary
- Up to 10% discretionary bonus
- Monday to Friday, 9am - 6pm, site-based
Ready to take the next step in your BTR career? Apply now!
We work as one.
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward