Summary
As a Service Assistant, you'll be the public face of our property, providing a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £6279 pro rata
Contract/duration: Fixed term, until Sunday 29th September
Hours/working pattern/hours: 10.5 hours per week; Friday 10:30am - 3pm, and Saturday 10am - 4:30pm
Interviews: 2nd August
What it's like to work here
Reporting to the Welcome Manager, you'll be one of two Service Assistants working as part of a team at Fountains Abbey & Studley Royal.
What you'll be doing
Service Assistants play an important role in supporting the Welcome Team in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people whilst you are working in our Studley Car Park. You will be responsible for ensuring the smooth flow of traffic through the car park; guiding cars to available spaces or to overflow areas/exits and other parts of the property as required, and ensuring cars are correctly ticketed. You will be responsible for keeping the car park in good order, guaranteeing high standards of presentation at all times. Most importantly you'll talk to visitors, providing a warm welcome and goodbye, and answering any questions they have to make sure they can find everything they need for their visit.
This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations. It will involve outdoor working in all weather conditions and will involve a lot of standing and walking.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.