ITSM Trainer
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Location: remote
Salary: £50,000
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About the company
A global specialist solutions provider for IT Service Management and IT Operations are looking for an experienced ITSM Trainer to join their ever growing team. This role is essential for ensuring their customers and staff are proficient in the latest IT Service Management (ITSM) platforms and processes. The ideal candidate will have a strong background in IT training, with experience in ITSM applications.
After training your technical responsibilities will include:
- Deliver comprehensive training sessions on BMC ITSM platforms to customers and staff.
- Adapt and update existing training materials in line with changes to the underlying platform(s).
- Perform administrative tasks related to onboarding new staff, generating certificates, maintain training records and feedback survey reporting.
- Provide ongoing support and guidance to staff to ensure they remain proficient in ITSM applications.
- Reporting monthly training figures for billing purposes, Service Review data.
- Managing the training schedule and booking process
- Managing the Training emails.
Candidate Requirements
- Proven experience as an IT Trainer, ideally with exposure to ITSM platforms
- Comprehensive knowledge of ITILv3 and its applications in IT service management.
- Strong administrative skills to manage onboarding processes and certificate generation.
- Must be a Single UK National and willing to undergo SC clearance.