Job Title: Building Insurance Project Administrator - Residential properties
Location: South West London (Wandsworth)
Salary: £30,000 - £32,000 per annum
Job type: Full time - Permanent (Hybrid, work from home 2 days a week)
Hours: 8am-5pm or 9am-6pm
Holiday: 20 days
Employer: The Better Home Company
About us:
The Better Home Company is a Super-Prime Home Improvement Company based in Wandsworth Town, London. We are looking for an experienced Project Administrator to join our team on a full-time basis.
The ideal candidate will have experience in managing repair works such as escape of water, fire damage, minor repairs and full reinstatements. While this role will be focusing on Insurance works, we also complete residential projects including full property redecoration and refurbishments.
You will be responsible for coordinating the repair works, ordering materials, arranging the relevant trades and ensuring the works are delivered on time and to a high standard.
Hybrid working is available including working from home two days per week.
This role does require attendance and working from our Wandsworth Office three days per week and therefore candidates must live within a commutable distance from Wandsworth Town.
Key Responsibilities:
- Arranging bookings and project managing a range of works
- Managing after care/ snagging list on projects
- Updating insurer software ensuring all claim positions are regularly updated
- Being the intermediate between engineers, customers and policy holders
- Preparing Variations /Quotations and all job-related documents
- Following up quotations and promoting Better Home Company Services
- Managing telephone and email enquiries, assisting customers efficiently and professionally
- Providing a high level of customer service at all times
- Manage a team of engineers efficiently to ensure all works are completed on time, on budget and to the highest standards.
- To build strong relationships with suppliers and engineers /sub-contractors covering a variety of disciplines i.e. decorators, builders, electricians and plumbers
- Effectively organising materials and equipment required for all works to take place as planned
- Invoicing clients at job completion stage. Documenting all invoice transactions with material and labour costs.
- Processing all invoices from engineers and suppliers on a weekly basis. This includes managing excel spreadsheet and correctly processes invoices onto our system.
- Weekly checking outstanding works orders and quotations ensuring updates are available
- Qualifying all new enquiries from clients and processing as required
- Resolving disputes and complaints
About you:
- Industry Experience is essential, preferably from property refurbishment background or Insurance Repairs.
- Excellent communication skills - Articulate, Confident, Professional, High customer service skills
- Efficient, Organised, Engaged and a Proactive Team-player.
- Ability to multi-task in a face paced environment.
- Excellent attention to detail and ability to prioritise workload.
Please click on the APPLY button to send your CV for this role.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK.
Candidates with the experience or relevant job titles of; Insurance Operations, Insurance Repairs, Project Manager, Project Coordinator, Claims Handler, Site Operative, Site Manager, Risk Management, Risk Management Consultant, Trade Management, Works Management, Construction Aftercare, Luxury Maintenance, Building Maintenance, Building Repairs Management, Building Repairs Project Admin, Construction Project Assistant, Construction Project Manager, Building Works Project Admin, Building Works Administrator may also be considered for this role.