Complaints Officer
Eastleigh
Salary £30,899
Our client is recruiting for an experienced complaints handler - someone who puts the customer first. Great company to work for with a flexible hybrid working pattern. You will be working in a dedicated team handling complaints through to resolution. Experience in a similar role within a regulated organsiation is preferred.
The Complaints Role
This is working for a fantastic organisation with excellent values, the team atmosphere is very inclusive and people feel valued. Within this role you will be required to provide excellent customer service by dealing with complaints as they arise to avoid escalation. This will involve keeping the customer updated throughout the process. investigating and finding appropriate resolutions. You will be using a CRM system and have support from the rest of the team throughout.
The Ideal Candidate for Complaints Handler role
This role would really suit someone who has previous experience dealing with complaints and enjoys problem solving and finding a resolution. You will need excellent time management skills and the ability to communicate at all levels both verbally and in writing. You will need to have a good knowledge of MS Office and be highly detailed in your approach. It is vital that you can remain calm under pressure and can make decisions.
Further Information
As we are anticipating a high volume of applications for this role, unfortunately we can't respond to each application individually. We will contact you if we are able to include you on the shortlist within 3 days. If you do not hear from us in this time, please assume that you have not been successful on this occasion.