ECOMMERCE OPERATIONS CO-ORDINATOR
MONDAY - FRIDAY : 08.30 - 17.30
£26 000 PER ANNUM
People Solutions are looking for an Ecommerce Operations Co-ordinator for our client based in Bournville.
Benefits
- Incentive Plans
- Flexible Working Approach
- 25 days annual leave + bank holidays
- Birthday Day off
- Private Medical Insurance for you and your family
- Life Assurance
- Accident Protection
- Contributory Pension Scheme
- Enhanced Maternity and Paternity Pay
- Huge Staff Discount on products
- Recognition Awards
- Study Support Programmes
- Subsidised on site Nuffield Gym, Restaurant and Cafe
- Free on-site parking
- Employee Assistance and Well-Being Platforms
- Entry to Cadbury World and discounts for friends and family
Day to Day Duties
- Oversee daily eCommerce warehouse operations (receiving, storing, inventory, dispatch)
- Ensure timely processing and delivery of B2C orders per SLAs
- Run inventory checks between ERP and WMS for accuracy
- Manage inventory levels, stock transfers, and space utilization
- Monitor and resolve order processing/delivery issues; support customer inquiries
- Plan and execute manual repack/rework jobs with warehouse team
- Identify process improvements to enhance efficiency and customer satisfaction
- Monitor ERP alerts and address operational errors
- Maintain accurate documentation and report discrepancies to management
- Generate reports on operations (order volumes, fulfilment, inventory)
- Collaborate with teams to align operations with business objectives
Essential Skills
- Degree in Business Administration, eCommerce, Supply Chain Management, or equivalent experience
- Proven experience in eCommerce operations or warehouse management
- Strong understanding of eCommerce platforms and order management systems
- Excellent organizational and multitasking skills with attention to detail
- Proficiency in Microsoft Office Suite and eCommerce software
- Strong problem-solving skills under pressure
- Good communication and interpersonal skills for cross-functional collaboration
Desirable Experience
- Experience with platforms like Shopify, Magento, or WooCommerce
- Knowledge of digital marketing strategies and integration with eCommerce operations
- Familiarity with data analysis tools and techniques
Training
- Full training provided
Apply
- Apply today by clicking below