- HR Shared SErvice Associate - Benefits Team
- Hybrid working
- European Language highly desirable
The Position We have an exciting opportunity for a Benefit Operations Associate to be based in Stockley Park, Uxbridge. This position will be responsible for providing benefits-related support to employees, managers and stakeholders within the HR function across Europe.
Key objectives
- Serve as a first point of contact for employees, managers and HR Business Partners, providing high quality HR advice and guidance related to benefits administration with a focus on excellent customer service on a wide range of HR activities and processes
- Manage the day-to-day benefit administration by informing providers of changes in an employees' life cycle and maintaining online benefit platforms across multiple countries in Europe
- Provide subject matter expertise in benefit-related processes, policies and tools
- Identify process improvements by identifying issues, process delays and quality problems and recommending solutions
- Contribute to the ongoing development of the HR Shared Services FAQ library
- Ensure compliance with appropriate data protection legislation at all times
- Liaise with internal departments and third-party service providers as necessary
Essential skills and experience
- Must have an interest and understanding of general HR policies and procedures
- Must possess solid verbal, written, interpersonal and telephone communication skills
- Be able to multitask yet remain detailed-oriented with sound time Managment skills
- Experience with Workday, Service Now and Darwin is desirable